We want you to pay only for a service that works for you. This policy explains when you can get your money back. Payments are made in USD and processed by the payment provider named on your receipt.
0114-day refund
“Used” means you started a build of materials, created a property within the plan’s limit or spent balance from that payment. If you have used part of it, we refund the unused share:
- Subscriptions — the payment minus properties already created in that period, each counted at $39 per property, and minus the balance spent from that period’s plan.
- Balance top-ups — in proportion to the unspent part of that top-up.
Whatever has been used, if the Service failed to deliver what was promised because of a fault on our side, we will refund the payment in full.
02Cancelling a subscription
You can cancel at any time by writing to us or, for USD payments, from the link in your payment receipt. The plan stays active until the end of the paid period and does not renew after that. Cancelling after the 14-day window does not refund the current period.
03What is not refunded
- Plan balance that has expired after 60 days.
- Studio projects (turnkey production) — they follow the terms of the individual agreement.
04How to ask
Email estateluma.io@gmail.com from your account email with the date of the payment. For USD payments you can also use the link in your payment receipt.
We reply within 2 business days. The refund goes back to the original payment method; banks usually credit it within 5–10 business days. After a refund, the plan or balance from that payment is removed from your account.
05Your statutory rights
This policy does not limit any rights you have under the consumer law of your country.